Shipping & Returns
You may return new, intact items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns are only applicable for online orders.
Intact (returnable) Items: All items with price or identification tags / stickers / other still attached (if it came with one, specific items will not come with a tag). Any items sold in a strand are still strung on the original strand with the strand completely intact. All returnable items must be in the same condition in which it was received.
Non - Intact (not returnable) Items: Any items with missing price or identification tags / stickers / or other still attached (if it came with one). Any items that were strung on a strand but are missing beads, cut strand, or any other tampering that leaves the strand not intact. If there are any damage to the item it will be deemed non returnable and non refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please see the return page to complete your return request or ship your items you would like to return to:
10820 N 71st Place
Scottsdale, AZ 85254
All Shipments made to any of the 50 United States of America will have 2 options for shipping, Flat rate - $4.99 for all orders under $34.99, or if the order is $35 and over, it will be free standard shipping. We will normally get your order in the mail by next day, with shipping times taking about 2-4 days after being placed in the mail.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations. If you're country you would like to ship to is not in the checkout ship to menu, please contact us and we will do our best to add the country to our ship to list.
International Orders: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.